Frequently Asked Questions

LAST UPDATED: January 15, 2020

Why should I use ReceiptPal?
What devices can I use with ReceiptPal?
Do I need to update the ReceiptPal app?
How many Point Cards do I get each week?
When must receipts be submitted?
What qualifies as a valid paper receipt?
What types of receipts are not accepted?
How do I dispute an invalid receipt?
How do I snap photos of paper receipts using ReceiptPal?
How long does it take for receipts to be validated?
Why should I connect my email address?
What email providers are eligible for email connection?
What do I need to know before I connect a Yahoo! email address?
What do I need to know before I connect an AOL email address?
How do I connect my email address so I can get credit for my e-receipts automatically?
What qualifies as a valid e-receipt?
What is considered an invalid e-receipt?
Why should I connect my Amazon account to ReceiptPal?
How do I connect my Amazon account to ReceiptPal so I can get credit for my Amazon e-receipts automatically?
What information does ReceiptPal collect if I connect my email and/or Amazon account?
Is there a rewards program?
Am I entered into the sweepstakes?
How many weekly sweepstakes are there?
How do bonus games work?
When can I start to redeem rewards?
How do I unlock rewards?
How do I redeem rewards?
Do my points expire?
Do my rewards expire?
What happens if I get a new phone or hard reset my current phone?
How can I view my receipts?
How is my information protected?
Does ReceiptPal have a referral program?
When does ReceiptPal access my camera?
Will ReceiptPal work if I am using a VPN on my device?
Who is The NPD Group?
What do you do with my receipts?
How do I Unsubscribe?
How do I contact you?

Why should I use ReceiptPal?

ReceiptPal lets you earn rewards just for submitting receipts of your purchases. Plus, all of your receipts are stored in one handy place, so you can keep track of your spending in a secure location.

What devices can I use with ReceiptPal?

The ReceiptPal app works with most smartphones running either the Apple/iOS or Android operating systems. Note, if your smartphone is running on an older version operating system the performance of the ReceiptPal app may be negatively impacted. ReceiptPal currently does not support the iPad or other brands of tablets. Please note you can only access your ReceiptPal account on one supported device at a time.

Do I need to update the ReceiptPal app?

Already a member of ReceiptPal? From time to time, we will notify you that a newer version of the ReceiptPal app is available. We encourage and sometimes may require our members to update to the newest version of the app to minimize potential technical issues and ensure access to all ReceiptPal offers. Depending upon your device, go to either the Apple App Store or Google Play Store to download the latest app version.

How many Point Cards do I get each week?

New users receive five Point Cards with a value of 100 points each (25 points per valid receipt) the day they join. After that, we provide up to three new Point Cards for you to fill out every week. New Point Cards are handed out every Sunday. Five is the maximum number of Point Cards anyone can have at a given time. However, we allow you to submit as many receipts as you like each week. If you run out of Point Cards for the week, please submit any additional receipts to the Sweepstakes Card available in the app – you'll earn two sweepstakes entries for every receipt!

When must receipts be submitted?

Receipts will be accepted through the third day of the week after purchase, but please try to submit them within the week of purchase when possible.

What qualifies as a valid paper receipt?

What types of paper receipts are not accepted?

How do I dispute an invalid receipt?

To dispute any receipts you feel were marked as invalid in error, please contact ReceiptPal Support as soon as you are notified. All receipt disputes must be reported within 21 days of submission. Please retain a copy of your receipt in the event that we ask you to resubmit it to ReceiptPal.

How do I snap photos of paper receipts using ReceiptPal?

  1. Go to the Receipts tab in the app.
  2. Tap on the camera icon. The first time using the camera, instructions will appear that you can follow along with. If at any time you need to access the instructions again, tap on the i symbol in the top right corner of the camera screen.
  3. For receipts you can capture in one photo, get as close to the receipt as you need to in order to fill the box. Then tap the camera icon to snap the photo.
  4. You can take multiple photos to capture the rest of a long receipt or the back of the same receipt.
  5. If you need more photos, line up the top of the next photo with the bottom of the previous one and tap the camera icon.

    Repeat as needed to capture the entire receipt. Don’t worry if the receipt information captured in the photos overlaps, but make sure you don’t leave any part of the receipt out after taking multiple photos.

  6. Then tap "Done" to preview.
  7. If you’ve captured the entire receipt, choose "Submit". If not, tap "Redo" to re-take one photo or "Start Over" to re-take all photos of the receipt. Make sure that store name, purchase date and total price are visible in the photo(s) before submitting.

How long does it take for receipts to be validated?

Our aim is to validate your paper receipts and reward your points in less than 24 hours. Auto collected e-receipts can take up to 72 hours to show up in your receipt log in the app. Sometimes, we experience large volumes, and we appreciate your patience as we catch up.

Why should I connect my email address?

When you register and connect your email address with ReceiptPal, your e-receipts will be automatically captured directly from your email inbox and credited to your ReceiptPal account - and you won't have to do a thing! Earn credit for every valid e-receipt, plus bigger and better rewards become available to you once you are connected for more than a month!

You can connect up to three emails to your ReceiptPal account for auto-collection and crediting of e-receipts. Collecting e-receipts is the sole focus of connecting your email to ReceiptPal.

What email providers are eligible for email connection?

At this time, the following email providers are eligible for connection to ReceiptPal: AOL, Gmail, Hotmail, Outlook.com and Yahoo!. We are continuing to investigate the possibility of adding more email providers.

What do I need to know before I connect a Yahoo! email address?


If you use a Yahoo! email address, you may have to verify ReceiptPal as a connection. More specifically, you will need to modify your Yahoo! Account settings to generate an app specific password to use when connecting your email address with ReceiptPal in the ReceiptPal app. Please follow these steps:

On a desktop or laptop computer:

  1. Login to your Yahoo account and highlight your account in the top right of your screen.
  2. You will see your email address and under it "Account Info". Click on "Account Info".
  3. Click on "Security Settings".
  4. Click on "Manage App Passwords".
  5. Click on the "Select your app" drop down menu and select other apps. Name this ReceiptPal and click generate.
  6. Please copy the password they give you.
  7. Go back to the ReceiptPal app and tap on Account tab then navigate to the Manage Accounts page. Tap on the toggle next to your Yahoo! email address. On the next screen input your Yahoo! email address and then paste this app specific password into the password box.
The rest of the process to connect your email box with ReceiptPal should then successfully complete.

On the Yahoo! Mobile app:

  1. Tap on the horizontal bars on the top left to open the left navigational bar.
  2. Tap on "Manage Accounts".
  3. Tap on "Account Info" under your email username.
  4. Tap on "Security Settings".
  5. Scroll down and tap on "Manage App Passwords".
  6. Tap on the "Select your app" drop down menu and select other apps. Name this ReceiptPal and tap generate.
  7. Please copy the password they give you.
  8. Go back to the ReceiptPal app and tap on Account tab then navigate to the Manage Accounts page. Tap on the toggle next to your Yahoo! email address. On the next screen input your Yahoo! email address and then paste this app specific password into the password box.
The rest of the process to connect your email box with ReceiptPal should then successfully complete.

What do I need to know before I connect an AOL email address?


If you use an AOL email address, you may have to verify ReceiptPal as a connection. More specifically, you will need to modify your AOL Account settings to generate an app specific password to use when connecting your email address with ReceiptPal in the ReceiptPal app. Please follow these steps:

On a desktop or laptop computer:

  1. Login to AOL.
  2. After logging in, you will see your email address in the top right corner and under it "Options". Click on "Options".
  3. Click on "Account Info".
  4. Click on "Account Security".
  5. Click "Generate App Password".
  6. Click "Select Your App" and scroll to Other App. Name this ReceiptPal and click Generate
  7. Please copy the password they give you.
  8. Go back to the ReceiptPal app and tap on Account tab then navigate to the Manage Accounts page. Tap on the toggle next to your AOL email address. On the next screen input your AOL email address and then paste this app specific password into the password box.
The rest of the process to connect your email box with ReceiptPal should then successfully complete.

How do I connect my email address so I can get credit for my e-receipts automatically?


To register and connect your email address:

  1. Download the app from the app store.
  2. After opening the app, view the tutorial.
  3. Tap on "Register".
  4. Fill out the email address and profile information.
  5. Make sure email connection is toggled on.
  6. Tap on "Continue".
  7. Enter the email address and password associated with the email account that you want to connect to ReceiptPal.
  8. Wait until you see a screen stating "You’re All Set!" or "Success". Tap "Okay" or "Done".
  9. Once you see the "Success" screen, your email account is connected to your ReceiptPal account and valid e-receipts will be automatically credited to your ReceiptPal account.

To connect your email address if you’ve already registered:

  1. Tap on the Account tab in the bottom right corner of the screen.
  2. Tap on Manage Accounts.
  3. The email address you registered with should appear on the Manage Accounts screen. Underneath the email address it should read "Automatically scan for e-receipts". Tap the toggle to the right to turn the toggle on. Once it is on it will change to green.
  4. Tap on "Continue".
  5. Enter the email address and password associated with the email account that you want to connect to ReceiptPal.
  6. Wait until you see a screen stating "You’re All Set!" or "Success". Tap "Okay" or "Done".
  7. Once you see the "Success" screen, your email account is connected to your ReceiptPal account and valid e-receipts will be automatically credited to your ReceiptPal account.
ReceiptPal will identify e-receipts which may qualify for points starting with those e-receipts with a purchase date that is the same date as the day you connect your email address for auto collection to ReceiptPal. Please Note: each week it may take a few days for ReceiptPal to extract qualified e-receipts from your inbox and credit them to your ReceiptPal account. You may want to make sure your e-receipts appear in your main inbox and stay in your inbox for a few days before deleting them or moving them to a different folder. Remember, you can check your receipt log in the app to make sure your e-receipts are being credited to your account.

What qualifies as a valid e-receipt?

E-receipts must be from retailers/stores on our proprietary list of the top 1,000+ online merchants.

The same rules for what qualifies as a valid paper receipt also applies to e-receipts including:
  1. E-receipts must be in English and prices must be in U.S. dollars.

What is considered an invalid e-receipt?

The same rules for what is considered an invalid paper receipt also applies to e-receipts including:
  1. Business or company related purchases. Receipts must be for items purchased for you and your family's personal use.
  2. Bills such as cell phone, utilities, doctor, medical, car payments, mortgage, insurance, school tuition, etc.
  3. Receipts with a $0 value.
  4. Receipts for returns.
  5. Receipts for participation in games of chance (e.g. lottery tickets, scratch-off tickets).
  6. Receipts that are from payment processors (e.g. PayPal, Square), consumer-to-consumer platforms (e.g., eBay, Etsy) or distribution companies (e.g. Ticketmaster, Groupon).
  7. Venmo, Zelle, Cash App, Chase QuickPay, and other person to person payment services/apps
  8. Account Balance Alerts, Money Orders, ATM Receipts, Account Transfers, Account Inquiries, Wire Transfers, Deposit/Withdrawal Statements, and Bank Draft/Checks.
  9. Unpaid invoices.
  10. Shipping confirmations and tracking updates.
  11. Screenshots from a computer/mobile device.
  12. If the phrase "This is not a receipt" appears anywhere.
  13. Scans of a paper receipt, shipping label or packing slip.
  14. Photo submissions of online order e-receipts that have been printed out.

Why should I connect my Amazon account to ReceiptPal?

When you connect your Amazon account to ReceiptPal, your e-receipts for your Amazon purchases will be automatically captured and credited to your ReceiptPal account. Earn credit for every valid Amazon e-receipt, plus bigger and better rewards become available to you once you are connected for more than a month! You can connect an Amazon account that is associated with either your email address or mobile phone number.

How do I connect my Amazon account to ReceiptPal so I can get credit for my Amazon e-receipts automatically?

To connect your Amazon account:
  1. Tap on the Account tab in the bottom right corner of the screen.
  2. Tap on Manage Accounts.
  3. Tap on "Connect Your Amazon Account".
  4. Enter the login information for your Amazon account.
  5. Tap "Sign In".
  6. A screen will appear that reads "Checking for new e-receipts".
  7. Once you see the "You’re all set!" screen, your Amazon account is connected to your ReceiptPal account and valid Amazon e-receipts will be automatically credited to your ReceiptPal account.

What information does ReceiptPal collect if I connect my email and/or Amazon account?

If you opt in to automated email or Amazon collection, ReceiptPal will use this permission only to collect purchase information from e-receipts found in the account(s) you've granted ReceiptPal access to. The purchase information collected is the same purchase information we collect from receipts you submit photos for via your Point Cards. Remember, ReceiptPal takes purchase information from your receipts and anonymizes it by combining it with receipt information from other ReceiptPal members.

Is there a rewards program?

Yes! Submit a photo of a receipt or have ReceiptPal automatically capture an e-receipt to your ReceiptPal account. Once we validate the receipt and you complete the Point Card (i.e., submit 4 valid receipts to the Point Card), you'll earn points that can be used toward great rewards like e-gift cards. The more receipts you submit, the more points you earn, so start submitting receipts now! Please note only registered users are eligible to participate in the ReceiptPal rewards program as described in the ReceiptPal Rewards Program Official Rules.

Am I entered into the sweepstakes?

Yes! As a registered member, when you submit four valid receipts to a Point Card you earn 100 points and every validated receipt earns you one entry into our Sweepstakes program. If you complete all your Point Cards before they are replenished on Sunday, you can submit receipts directly to the Sweepstakes card for double the Sweepstakes entries per receipt (but no additional points). So keep snapping!

How many weekly sweepstakes are there?

For members who have downloaded the ReceiptPal app, there are 3 sweepstakes entry periods each week as follows:

Entry Period #1: Sunday 12:00 AM and Monday 11:59 PM
Entry Period #2: Tuesday 12:00 AM and Wednesday 11:59 PM
Entry Period #3: Thursday 12:00 AM and Saturday 11:59 PM

Participant's time zone will govern the time the entry is received.
For additional information, see the ReceiptPal Rewards Program Official Rules

How do bonus games work?

When you submit four valid receipts to a Point card you earn a bonus game. When the bonus game appears in the ReceiptPal app, follow the on-screen instructions to win either points or sweepstakes entries. Your bonus prize will automatically be credited to your account. The maximum number of bonus games a member can receive in one week is five.

When can I start to redeem rewards?

You can redeem a reward as long as the reward is unlocked and you have the required points needed to redeem that reward. Visit the Rewards section of your ReceiptPal app to see which, if any, rewards are unlocked and the number of points needed for redemption.

Make sure you've got the most recent version of the ReceiptPal app in order to access the latest reward options. Depending upon your device, go to either the Apple App Store or Google Play Store to download the latest version.

How do I unlock rewards?

Visit the Rewards section of your ReceiptPal app to see what rewards, if any, are locked and if locked, how to unlock them.

How do I redeem rewards?

Here are the steps:
  1. Tap on Rewards on the main screen of the app.
  2. Tap on the Reward you want to redeem.
  3. Tap Redeem.
  4. Either, tap Yes to confirm you want to redeem your points for that reward. Please be certain of this choice since you cannot return a reward code once you claim it; or Tap No if you decide not to redeem your points for that reward.
  5. 5. If you tap Yes, an email with the reward code will immediately be sent to the primary email address you used to register with ReceiptPal. Please check all your inbox folders for an email from ReceiptPal Team (noreply@receiptpalapp.com).
Reminder, you can only redeem a reward if it is unlocked and you have the number of points required for redemption.

Do my points expire?

Points do not expire as long as you are an active member. If you do not submit a receipt by snapping a photo through the Point Card camera for 90 days, your accumulated points are automatically forfeited and your account is reset back to zero points.

Do my rewards expire?

Most rewards do not have expiration dates and can be used at any time. Please note that the following reward does have an expiration date:

What happens if I get a new phone or hard reset my current phone?

Please note you can only access your ReceiptPal account on one supported device at a time.

  1. Download the ReceiptPal app. Depending upon your device, go to either the Apple App Store or Google Play Store to download the latest version.
  2. Open up the ReceiptPal app.
  3. View the tutorial.
  4. Tap on "Register".
  5. Fill out the email address and profile information. Enter the email address you originally registered with ReceiptPal as your primary email address.
  6. Make sure email connection is toggled off.
  7. Tap "Not Now" to the "Are you sure?" message.
  8. Tap on "Continue".
  9. You will see a "Hello Again!" message.
  10. Go to the inbox for the email address you entered. Locate an email from ReceiptPal Team (noreply@receiptpalapp.com). Click on "clicking here" in the email.
  11. Go back and close the ReceiptPal app.
  12. Re-open the ReceiptPal app. Your points and receipt log should be re-associated to your phone.

How can I view my receipts?

To sort Valid receipts from the Receipt Log:
  1. Go to the Account tab and tap on Receipt Log. Make sure the "Valid" category is selected, and your valid receipts will be automatically sorted "New to Old".
  2. Tap on "New to Old" above the green bar at the top, and you will be given the option to change the way your receipts are sorted. You may choose:
    • New to Old
    • Old to New
    • A to Z
    • Z to A
    • $ to $$$
    • $$$ to $
  3. Tap on the option of how you want your receipts sorted.
To filter Valid receipts from the Receipt Log:
  1. Go to the Account tab and tap on Receipt Log. Make sure the "Valid" category is selected. Tap on the filter funnel at the top right.
  2. You will have the ability to enter a range of purchase dates, select one or more merchants/stores and enter a range of prices. You can filter on one, two or all three options.
  3. Tap "Apply".
  4. To clear the filter(s), tap on the filter funnel again at the top right. Tap "Clear Filters" and then tap on "Apply".

How is my information protected?

When you download the ReceiptPal app, the software is installed on your phone. The receipts and other information you capture, however, are not retained on the phone. The same applies to e-receipt information ReceiptPal automatically collects from members that have connected their email and/or Amazon account. It's all uploaded and stored on our virtual servers. Don't worry - this is a safe, secure site. All communication between the ReceiptPal app and our servers uses a SSL-encrypted certificate to keep information safe.

Does ReceiptPal have a referral program?

From time to time, ReceiptPal may offer a referral program. When available, the referral program is open to active ReceiptPal members with a validated email address. When the program is open, members can make a referral by going to the Account tab in the app and tapping on "Refer A Friend". The app will then take members through the process of selecting who they want to refer and initiating an invitation that includes a referral link the person they are referring must use to register.

Eligible members will earn points for referrals once the person referred connects their email for auto collection of receipts to ReceiptPal. Please note, at this time, the following email providers are eligible for connection to ReceiptPal: AOL, Gmail, Hotmail, Outlook.com and Yahoo!. To get credit for the referral, the person referred must not have used the ReceiptPal app before. Each member can earn credit for up to 25 referrals per calendar month.

For additional information, see our Refer A Friend Terms and Conditions.

When does ReceiptPal access my camera?

ReceiptPal only accesses the camera when you are taking pictures of receipts. If you use a Samsung mobile device, a background permission related to the Samsung App Permission Monitor may show that ReceiptPal is using your camera while the app is closed. The App Permission Monitor detects that ReceiptPal is running in the background for other purposes (e.g. receiving messages from ReceiptPal), sees that you have granted camera permissions to ReceiptPal, and alerts you that ReceiptPal might be using your camera when it is not.

Will ReceiptPal work if I am using a VPN on my device?

ReceiptPal will not work if you are using a VPN on your device. Some apps may add a VPN to your device. Please check to make sure a VPN is not in use prior to using the ReceiptPal app. If you are connected to a VPN, please disconnect from the VPN before using the ReceiptPal app to ensure you will have access to all of the app's features.

Who is The NPD Group?

ReceiptPal was created by The NPD Group, Inc ("NPD"). NPD Group provides market information and advisory services to help companies make better business decisions. We help our clients develop the right products and get them in the right places at the right prices for the right people in order to grow their businesses. We are known for our expertise in industries including food, fashion, technology, and more.

What do you do with my receipts?

The ReceiptPal team takes information from your receipts and combines it with information from other ReceiptPal members. The resulting combined, anonymized information is then used by companies to better understand consumer purchase behaviors so they can make better product and marketing decisions.

How do I Unsubscribe?

Registration and participation is voluntary. You may remove the ReceiptPal app at any time by deleting it from your device. Once the app is removed, you will no longer be able to upload receipts to your account. You can also select to remove your email address from our mailing list by contacting us at ReceiptPal Support.

How do I contact you?

We'd love to hear from you if you have questions or comments. Please go to the feedback section in the app or email ReceiptPal Support.